No Lawyers respects your privacy. We use the information we collect about you to improve the services that we provide to you. We are committed to handling all personal information that we collect and hold in accordance with The Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles. The law as it relates to privacy frequently changes, so to ensure compliance with any changes to relevant laws, we reserve the right to change our policies and information as they relate to privacy without further notice to you. Details of the Privacy Act and the Australian Privacy Principles can be accessed and read at https://www.oaic.gov.au.
By using our website, our social media pages and our Online Services and Content and by providing us with information in any manner including but not limited to the following, you are consenting to our collection and use of your information in accordance with our Privacy Policy:
- Signing up for an account;
- Making an enquiry using the live chat or contact us service on our website;
- Creating an assets and debts list on our website;
- Using the negotiation platform on our website;
- Completing one of the forms or creating a document through our website;
- Sending messages to another party through our website; or
- Providing us with information by posting on our social media pages or sending communications to our social media accounts.
Types of Information Collected
When you use the Online Services and Content we may require that you provide your personal information that can identify you, including but not limited to your
- name
- address
- email address
- telephone number
- suburb
- postcode
- name and age of your child/ren (if applicable) and who they live with
- gender
- financial and employment information
- such information relating to any other party relevant to your dispute.
We may also ask for other demographic information about you including indigenous status, language and whether an interpreter is required and any disability. This information is relevant to providing you with the services you are seeking.
When you use our Online Services and Content we may also collect non-personal information through your browser, text files, cookies, applications and your IP address. This provides us with information such as about your computer type, what browser you are using and which pages you visit on our website. We use this information to ensure that our website functions properly and to find out what information is more relevant on our website.
Sometimes we need to obtain sensitive information about you, for example information about your health, sexual orientation, racial or ethnic origin and criminal records and or any domestic violence history. We will not collect or seek sensitive information without your consent unless permitted under the Privacy Act and required by us to provide you with the service requested.
How we Collect Information
We generally collect your information directly from you by means of the forms available on our website, through our social media accounts, over the internet, via email or through live chat with you or your authorised representative.
There may be instances where we collect your information indirectly in circumstances where direct collection from you is impracticable.
Why we Collect Information
The purposes of our collection of your information are dependent upon the nature of your interaction with us and the service you wish to use from the Online Services and Content. Such purposes include but are not limited to the following:
- Providing you with legal information. This is not legal advice
- Providing you with the tools to negotiate using the platform on our website
- Creating or generating documents
- Providing you or a related party with information about our services or changes to our services
- Providing you with information about services we offer which may be of interest to you
- Providing you with sources of referral that may assist you
- Analysing our services and customer requirements with a view to their improvement
- Obtaining your feedback on our services
- Facilitating our internal operations and conducting our business
- Marketing and business development services or to facilitate social media networking
Who we Disclose Information To
We generally only disclose personal information in accordance with the purpose/s for which such information was collected (as set out above). Such disclosures may be made to third parties including but not limited to:
- Our related entities or third parties to facilitate the provision of our services or our operations
- Our related entities and other entities and third parties with whom we are affiliated so as to facilitate their providing you with information relating to their services
- Our third party sources of referrals who may provide you with their services
- Third party service providers who assist us in our operations (including those who may assist us in enforcing the terms of our user agreements) and may be located overseas, use overseas-based infrastructure, or may not be required to comply with our privacy policy
By providing us with your personal information using the Online Services and Content, you consent to us disclosing and transferring your personal information to related or other entities, third parties, sources of referral and consultants. Please note we are not responsible for the privacy policies of other websites including sites linked to our websites. Details of some of the third parties entities are noted on our website under our support service section on the website.
Our privacy policy applies solely to No Lawyers.
How we Secure your Information
All personal and sensitive information kept electronically is held on secure servers with security measures in place.
How you may Access your Information
You may request access to personal information we hold which relates to you in writing. We will respond to your request within a reasonable period but no later than 30 days and may charge a reasonable administrative fee for processing your request. Under Australian Privacy Principles 12 & 13 of The Privacy Act, you have the right to request access to the personal information that we hold about you or to ask for your personal information to be corrected.
We may decline a request for access and/or correction/amendment to personal information in circumstances set out under the Privacy Act 1988 (Cth). If we make a correction and we have disclosed the incorrect information to others, including the third-party service providers identified earlier in this privacy policy, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
If we refuse to correct your personal information, you can provide us in writing the reasons you believe the information is incorrect and why.
You may update or change your personal information held by us by editing your profile on the website.
If you Believe your Information has been Misused
If you wish to make a complaint in relation to a misuse of your information, please write to us at hello@nolawyers.com.au. We will respond to your complaint within 30 days. If you are not satisfied with our response to your complaint, you may take your complaint to
the Office of the Australian Information Commissioner who can be contacted at:
- Phone: 1300 363 992
- Fax: (02) 9284 9666
- Web
- Post: GPO Box 5218 SYDNEY NSW 2001
